Warranty
Last Updated: May 22, 2026
At Osidian, we stand firmly behind the quality and craftsmanship of our products. We are committed to customer satisfaction and want to ensure your assembly and hardware experience runs smoothly.
Please review our specific guidelines regarding warranty claims, defects, and exchanges below.
Limited Warranty Coverage
Our limited warranty applies strictly to manufacturing defects, components missing from your kit upon arrival, or operational failures of the hardware (such as PCB defects) before any user modification.
Exclusions: This warranty does not cover aesthetic variances standard to manufacturing timelines, minor cosmetic blemishes on internal, non-visible surfaces, or issues resulting from handling post-delivery. It explicitly excludes damages caused by misuse, physical abuse, soldering errors, force majeure, or improper assembly.
Exchange Policy & Evaluation
If your kit arrives defective, damaged, or incorrect, we will initiate an evaluation for an exchange or a refund
We evaluate each incoming request individually on a case-by-case basis. Osidian reserves the right to approve or deny exchange requests based on the physical condition of the returned product, the time elapsed since delivery, and the specific nature of the reported issue.
How to Initiate a Claim
If you encounter a manufacturing issue or receive an incorrect item, you must notify us within seven (7) days of delivery to qualify for a structured replacement.
To start a claim or an exchange, please follow these steps:
Contact our support team via email at support@osidian.ca or fill out the formal Contact Form on our website.
Provide your original Order Number and a detailed description of the structural or technical issues.
Attach clear, unedited photographic or video proof demonstrating the defect or error.
Our team will review your submission promptly. Once verified, we will arrange for a replacement of the affected components or provide an alternative remedy at our sole discretion. We aim to provide the best possible support and resolve your request in a timely, efficient manner.
Shipping Responsibilities for Exchanges
If a physical return or exchange of hardware is authorized by our support team, specific instructions regarding return packaging and shipping labels will be provided directly to you via email. Do not ship hardware back to us without an explicit return authorization, as unapproved packages cannot be processed.