Privacy Policy

Last Updated: May 22, 2026

At Osidian, operating via osidian.ca ("the Site"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your personal information is collected, used, shared, and safeguarded when you visit our Site, interact with our services, or purchase the Osidian TKL mechanical keyboard kit.

By accessing our website or placing an order, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms within this policy, please discontinue use of our Site immediately.

Section 1 - Information We Collect

When you visit the Site or make a purchase, we collect certain categories of personal data to successfully process your order and provide an optimal browsing experience:

Order Information: During checkout, we collect explicit information including your full name, billing address, shipping address, email address, and phone number.

Payment Details: To finalize transactions, payment credentials are collected. Note that all payment processing is handled externally (see Section 3).

Device and Usage Data: When navigating osidian.ca, we may automatically collect standard technical logs, including your IP address, browser type, operating system, device identifiers, and data regarding how you interact with our pages.

Section 2 - How We Use Your Information

Osidian uses the collected information strictly for operational and business purposes, including:

Fulfilling, packaging, and shipping hardware orders (including the Osidian TKL).

Processing transactional payments and preventing fraudulent purchases.

Providing customer service, technical assistance, and troubleshooting assembly queries.

Communicating critical updates regarding your order status, shipping carrier notifications, or administrative modifications.

Section 3 - Payment Security

Security is a primary priority. All financial transactions on our checkout page are transmitted securely and processed exclusively through trusted, PCI-DSS compliant third-party payment gateways (such as Stripe, or PayPal).

Osidian does not store, log, or have access to your full credit card numbers, CVV codes, or raw payment details. The third-party processors handle this data under strict encryption protocols.

Section 4 - Data Sharing & Third Parties

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes. Your information is shared only with external entities critical to executing our core services:

Service Providers: We share information with logistics partners, postal carriers (e.g., Canada Post, DHL, UPS, USPS), and e-commerce infrastructure platforms to ensure your order is successfully manufactured, tracked, and delivered.

Legal Compliance: We may disclose personal data if required to do so by applicable laws, subpoenas, judicial mandates, or government regulations, or to defend our legal rights and protect the safety of our users.

Section 5 - Cookies & Tracking Technologies

Our website utilizes "cookies" and similar tracking technologies to improve user experience, maintain stable browser sessions, and optimize site layout. Cookies allow us to retain items in your shopping cart across sessions and remember language or layout preferences.

You have the option to configure your web browser to reject cookies or notify you when a cookie is being sent. However, disabling cookies may cause certain structural components or automated features of the checkout flow on osidian.ca to malfunction.

Section 6 - Data Retention

When you place an order through our Site, we maintain your historical Order Information for our internal financial accounting, tax verification, legal compliance, and warranty tracking records. We retain this data indefinitely unless a valid request for erasure is received and verified, provided that retention is no longer required under Canadian or local financial laws.

Section 7 - Your Rights & Legal Protections

Depending on your geographic location (such as Canada, the United States, or the European Economic Area), you may possess specific legal rights regarding your personal information. These include the right to access the data we hold about you, request corrections to inaccurate profiles, or request the total deletion of your personal records.

To exercise any of these structural rights, please contact our privacy representative using the details provided in Section 9.

Section 8 - Policy Updates

We reserve the right to modify or completely update this Privacy Policy at any time to reflect operational modifications, regulatory adjustments, or industry standard variations. Any changes will become immediately effective upon being posted on this webpage. Your continued use of osidian.ca or purchase of our products following an update constitutes definitive acceptance of the revised policy.

Section 9 - Contact Information

For questions regarding this Privacy Policy, your personal data, or to submit a formal request for information deletion, please contact us via email at: support@osidian.ca